We generally process your information when we need to do so to fulfill a contractual obligation, or where we or someone we work with needs to use your personal information for a reason related to their business. These may include:
preventing risk and fraud
answering questions or providing other types of support
providing and improving our products and services
providing reporting and analytics
testing out features or additional services
assisting with marketing, advertising, or other communications
We only process personal information after considering the potential risks to your privacy such as providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.
We collect personal information when you use our platform, or when you otherwise provide us information. In general, we need this information for you to be able to use our platform and to provide Services to you.
We work with various companies who aid us in providing support to you and your business. We sometimes share your personal information with these companies to help us provide you with the Services. We also share your personal information with others:
to prevent or investigate suspected fraud, threats to physical safety, illegal activity, or violations of a contract or our policies
to help us conduct marketing and advertising
to comply with legal requirements, or to respond to court orders, or other similar government demands
if we merge with or are acquired by another company
Our team works tirelessly to protect your information, and to ensure the security and integrity of our platform. We use industry standard security practices such as Secure Sockets Layer (“SSL”), Transport Layer Security (“TLS”), and Hyper Text Transfer Protocol Secure (“HTTPS”) when transmitting your data to and from our networks and servers. However, no method of transmission over the Internet, and method of electronic storage, can be 100% secure. Thus, we cannot guarantee the absolute security of your personal information.
We use “Cookies” and similar tracking technologies on our website and when providing our Services. For more information about how we use these technologies, including a list of other companies that place cookies on our sites, please see the respective privacy policies below:
We believe you should be able to access and control your personal information no matter where you live. Depending on how you use HEXA Commerce, you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information. We will not charge you more or provide you with a different level of service if you exercise any of these rights. Please note that if you send us a request relating to your personal information, we have to verify your identity before any administrative processing can begin. In order to do so, we may ask to see documentation verifying your identity, which we will discard after verification.
If you close your account, or we terminate your account, we retain your information for one year before we begin the personal information purge process. We do not purge your personal information immediately lest you reactivate your account, or if there is a legal complaint or audit relating to your business. If you contact us to request deletion of your information, we will begin the personal information purge process after 90 days, except if we are legally required to retain specific information. Please keep in mind that after we anonymize your personal information, we may continue to use non-identifiable information to improve our Services.
Please note that we do not respond to “Do Not Track” signals in any particular way because there is no common understanding about what it is supposed to mean.
If you would like to ask about, make a request relating to, complain about how we process your personal information, or submit a legally binding request to demand someone else’s personal information, you can contact us by email at privacy [at] hexa.sg, or at the address below.
HEXA Singapore Pte Ltd
Attn: Data Protection Officer
237 Alexandra Road
#04-11, The Alexcier